Jumping Jungle – Jungle Gymnastics Johnson City BBB Complaint

So on September 22, 2014 I filed this complaint with the BBB:

The Jumping Jungle – They are now located in Johnson City, NY. It is the same owner, brian. I confirmed three times that they would not overbook and have parties at the same time as ours. The party before us left 20 minutes late and after I had to ask the parents to leave myself. I believe some of my child’s gifts may have walked out with that party also… Some creepy guy was walking around while the party was going on, and after seeing him I asked what he was doing. He claimed he was with the next party. He was there way too early and kept walking around. This led to serious questions about the security of the facility. The staff spent more time trying to give private gymnastic lessons for one child and showing off then actually making sure the kids were having fun. One child had their leg fall through a hole in one of the inflatables. I saw it myself and helped the child get up. The staff kept shutting down the bouncy houses. We had to ask multiple times for them to turn them back on. Half way through the party the owner Brian showed up and I told him the problems which he did nothing about. He did choose to tell me all about his political beliefs and ranted about the government. Another party showed up and one of their parents tried to chase the children from our party away from some of the inflatables (while the staff talked to a parent about gymnastics for 15 minutes). A parent was actually trying to separate children and tell them to leave. The staff shut down bouncy houses 20 minutes early also. On the way out one child said it was horrible, and before we left one child was crying. They over book, are under staffed, and their polices and equipment are horrible. I was warned not to use them but I gave them a chance. At one point the staff stopped the children from actually playing, so one of the staff could do back flips. It was a birthday party not a gymnastics exhibition… I am sure I could go on and provide details of the two staff members and even other issues that occurred but I am sure I have covered enough to warrant the conservative compensation in the form of a refund I have requested.

I am requesting a refund of $90.00 out of the $225.00 fee I paid to have a party at the facility on September 20th 2014. This is approx. 40% of the cost since we lost 40% of our time as detailed int he complaint above. They should refund all of my money as they ruined a moment in my child’s life that I cannot get back. Actually they should also buy her a gift since some of hers may have walked out with the party that would not leave. I am not asking them to go beyond the basic standard of law which is that they did not provide for full services during the time we contracted to utilize the facility. So I am only asking for a refund of 40%. What they do beyond that is up to them, and will determine how the follow up to all the reviews that have been written and will continue to be written, go.


About antoineloup

I work with ICC the ISO 9001 manufacturer of the Astec Re-Ply Roofing Systems in a business development capacity. Normally the work we do is on the level of medium to large scale commercial, industrial, public sector facility & energy management. We work with governments and Fortune 500 companies across the USA and all over the world to help them reduce energy usage, restore and protect property both fixed and movable assets, as well as increase life cycle values and help to provide for safer working environments. We all take pride in our efforts to promote sustainability and green building practices. I am willing to offer any advice that I can or connect with people in an attempt to help any of the companies, clients, or connections that I have to better further their goals. Please do not hesitate to contact me directly with any questions you may have regarding facility management, cool-roofing, LEED, energy management, fire resistant coatings, roof coatings, etc. I also love to discuss business in general, including marketing and sales techniques, social media and marketing, public relations, international business, government sales / FAR, etc. My general focus is the US Government and the Middle East / North Africa regions. If I can be of any assistance please let me know. If you would like to email me direct it is antoineloup@gmail.com My YouTube Channel: http://www.youtube.com/user/antoineloup Slide Share Channel: http://www.slideshare.net/antoineloup Follow me on Twitter: http://www.twitter.com/aloup A few of the current companies and products I currently work with: For Roof Restoration and Exterior Wall Coatings: Insulating Coatings Corporation (ICC Corporate HQ) 27 Link Dr. Suite D Binghamton, NY 13904 USA (GMT-05:00) Phone: 1.607.723.1727 Toll Free Phone: 1.800.223.8494 Fax: 1.607.723.1700 http://www.icc-astec.com http://www.whyreplace.com For General Contracting Services and product questions in Kuwait : Saad Al-Yaseen BG1 Burgan One General Trading & Contracting 12th Floor Homoud Tower Fahad AL-Salim Street-Kuwait City, Kuwait (GMT 03:00) 965.2240.9686 Office 965.2240.9685 Office Services Offered by BG1: Barriers: Concrete, Thermal Commercial / Industrial Painting / Coatings Concrete Coatings & Repair Fireproofing HVAC Insulation Roofing For ease of reference I normally use the following codes: PSC / FSC: 5650; 5670; 5675; 5680; 8010; 4210 NAICS: 238160; 238190; 238320; 324122; 325510; 444190; 711510 SIC: 1761; 2851; 2891; 2899; 29520103; 5198; 9224
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